Privacy Policy — How mosbit Collects, Uses & Protects Your Data

1 Introduction

mosbit ("we", "us", "our") operates the online casino and sports betting platform accessible at mosbit.vip. This Privacy Policy describes how mosbit collects, uses, stores, shares, and protects personal information provided by users ("you", "your") who access or use any part of the platform, including account registration, deposits, withdrawals, wagering, bonus participation, and customer support interactions.

This policy applies to all users of mosbit.vip regardless of the device or browser used to access the platform. It should be read alongside our Terms & Conditions, which govern the overall relationship between you and mosbit. Where this Privacy Policy conflicts with any other document, this policy shall take precedence with respect to personal data matters.

mosbit is committed to handling your personal data with care, transparency, and respect. We do not collect more information than we need, and we do not keep it for longer than is necessary to fulfil the purposes for which it was collected.

2 Data We Collect

mosbit collects the following categories of personal data from users of the platform:

mosbit does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently included in documents you submit for verification purposes, it will not be processed for any purpose beyond confirming your identity and will be deleted as soon as practicable.

3 How We Collect Your Data

mosbit collects personal data through the following channels:

• Direct interactions: Information you provide when you register an account, complete identity verification, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and session tracking tools. See Section 8 for details on cookies.
• Payment processors: Transaction confirmation data returned by bKash, Nagad, Rocket, and Upay when you initiate a financial transaction. mosbit does not receive or store your full mobile money PIN or password.
• Third-party identity verification services: Where mosbit engages a third-party KYC provider to verify your identity documents, that provider may return a verification status and risk score to mosbit. We do not receive the raw document data processed by the provider beyond what is necessary to confirm your eligibility.
• Fraud prevention and AML providers: Risk signals and flagging data returned by fraud detection and anti-money laundering screening services when we are required to conduct due diligence checks.

4 How We Use Your Data

mosbit uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your mosbit account, including processing login authentication and managing account settings.
• Service delivery: To provide access to casino games, sports betting markets, and all other features of the mosbit platform.
• Payment processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of your account balance and transaction history.
• Identity verification: To verify your age (18+), identity, and ownership of the payment methods used on your account, as required by our KYC and AML obligations.
• Bonus and promotion administration: To determine eligibility for bonuses, track wagering requirements, and prevent multi-accounting or promotional abuse.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to apply deposit limits, cooling-off periods, or self-exclusion measures where requested or where we identify a potential safeguarding concern.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of your communications with our support team.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, money laundering, and other prohibited activities on the platform.
• Legal compliance: To fulfil our obligations under applicable laws, respond to lawful requests from competent authorities, and maintain records required for regulatory or audit purposes.
• Platform improvement: To analyse aggregate, anonymised usage data and identify technical issues, improve game performance, and enhance the overall user experience.

mosbit does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or explicitly consented to by you.

5 Legal Basis for Processing

mosbit processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing necessary to open and manage your account, process transactions, and deliver the services you have requested through your use of mosbit.vip.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, know-your-customer requirements, tax reporting obligations, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention, and aggregate analytics, where our legitimate interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent for optional processing activities (such as sending promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.

6 Data Sharing & Disclosure

mosbit does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent strictly necessary for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive transaction data (reference IDs, amounts, account identifiers) necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers: Third-party KYC service providers who assist with age and identity verification. These providers are contractually bound to process your data only for the verification purpose and to maintain appropriate security measures.
• Fraud and AML screening services: Risk management platforms that screen transactions against watchlists and flag potential money laundering activity. Data shared is limited to what is necessary for the screening check.
• Game software providers: Providers such as Pragmatic Play, Microgaming, NetEnt, Spribe, Evolution Gaming, and Ezugi may receive a session token and anonymised player ID necessary to operate their game software. They do not receive your full identity or financial details.
• Legal and regulatory authorities: Law enforcement agencies, courts, or regulatory bodies where we are legally required to disclose personal data in response to a valid legal instrument or court order.
• Professional advisers: Lawyers, auditors, or accountants who are bound by professional confidentiality obligations, where disclosure is necessary for us to obtain professional advice.

Any third party with whom mosbit shares personal data is required to implement appropriate technical and organisational security measures and to process the data only for the agreed purpose. mosbit does not authorise third parties to use your data for their own marketing purposes.

7 Payment Data & Financial Privacy

mosbit treats financial data with a heightened level of care. The following specific protections apply to payment-related personal information:

• mosbit does not store your mobile money PIN, password, or OTP codes. These credentials are entered directly on your mobile money provider's interface and are never transmitted to or stored on mosbit's servers.
• Withdrawal requests are matched against the payment account used for deposits as part of our AML controls. If you wish to change your registered withdrawal method, identity re-verification may be required.
• Transaction records including deposit and withdrawal history are retained for a minimum of five years to comply with applicable financial record-keeping obligations. This period may be extended if a legal hold is placed on an account.
• mosbit uses SSL/TLS encryption on all pages of mosbit.vip where financial data is entered or displayed. You should always ensure you are connected to the genuine mosbit.vip domain before entering any account or payment information.

8 Cookies & Tracking Technologies

mosbit uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on mosbit.vip:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during an active session. You cannot opt out of these cookies while using the platform.
• Functional cookies: Remember your preferences, such as your preferred language display or last-visited game category, to provide a more personalised experience on return visits.
• Analytics cookies: Collect anonymised data about how users interact with the platform — pages visited, time on page, error events — to help us identify and fix technical issues and improve overall performance. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and CSRF protection. These are essential to platform security and cannot be disabled.

mosbit does not use third-party advertising or retargeting cookies. You may control non-essential cookies through your browser settings; however, disabling cookies may affect the functionality of the platform. Clearing your browser's cookies will log you out of any active session.

9 Data Retention

mosbit retains your personal data for as long as your account is active and for a defined period thereafter, as follows:

• Active accounts: All personal data associated with your account is retained for the duration of the account relationship.
• Closed accounts: Following account closure, identity and financial data is retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements and to handle any post-closure disputes or regulatory enquiries.
• Support communications: Customer support correspondence is retained for two years from the date of the most recent interaction, after which it is securely deleted unless a legal hold requires extended retention.
• Technical and usage data: Server logs and session data are retained for up to twelve months in an identifiable form, after which they are anonymised or deleted.
• Verification documents: Identity documents submitted for KYC are retained for five years from the date of verification or account closure, whichever is later.

When personal data is no longer required for any lawful purpose, it is securely deleted or irreversibly anonymised. mosbit conducts periodic data audits to ensure that retention periods are adhered to.

10 Data Security

mosbit implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all pages and API endpoints of mosbit.vip.
• Encrypted storage of personally identifiable data at rest using industry-standard encryption protocols.
• Access controls that restrict database access to authorised personnel only, with activity logging for all administrative access events.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Employee training on data protection responsibilities and phishing awareness.
• Incident response procedures that include user notification in the event of a data breach that is likely to result in a high risk to your rights and freedoms.

While mosbit takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials and for notifying mosbit immediately if you suspect any unauthorised access to your account.

11 Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by mosbit:

• Right of access: You may request a copy of the personal data mosbit holds about you. We will respond to verified access requests within 30 days.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. You can update many details directly through your account settings; for others, contact [email protected].
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Where retention is legally required, we will inform you of the minimum period we must retain your data.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, such as while a dispute over its accuracy is resolved.
• Right to data portability: You may request a copy of the personal data you have provided to mosbit in a structured, machine-readable format where processing is based on your consent or on a contract with you.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data for legitimate interests purposes. mosbit will cease that processing unless we can demonstrate compelling legitimate grounds that override your rights.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We may need to verify your identity before processing your request. There is no charge for exercising your rights in good faith.

12 Children's Privacy

The mosbit platform is strictly intended for adults aged 18 and above. mosbit does not knowingly collect personal data from any person under the age of 18. Age verification is conducted during the registration process and may be repeated at the point of first withdrawal or at any time mosbit has reason to doubt an account holder's eligibility.

If mosbit discovers that personal data has been collected from a person who is under 18, that account will be immediately suspended, all associated funds will be placed on hold pending investigation, and all personal data relating to the minor will be securely deleted as soon as practicable.

If you are a parent or guardian and believe that your child may have registered on mosbit using false age information, please contact us immediately at [email protected] so that we can take prompt remedial action.

13 Third-Party Links

The mosbit platform does not contain links to external third-party websites for general browsing purposes. Where references to third-party service providers (such as payment processors or game developers) appear on the platform, those providers operate their own independent platforms under their own privacy policies.

mosbit is not responsible for the privacy practices of any third-party service provider whose services are integrated into the mosbit platform. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and Upay, as well as any game software provider whose products you use, to understand how those parties handle your data independently of mosbit.

14 Changes to This Privacy Policy

mosbit reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at mosbit.vip/privacy-policy, with the effective date noted at the top of the document.

Where changes to this policy are material — for example, where we introduce a new category of data collection or a new purpose for processing — mosbit will notify registered users via their registered email address or through a prominent notice on the platform prior to the changes taking effect. Minor clarifications or corrections may be made without prior notice.

Your continued use of the mosbit platform after any updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must cease using the platform and may request account closure by contacting [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mosbit handles your personal data, please contact our support team using the details below. All privacy-related correspondence should be directed to:

Email: [email protected]

Subject Line: Privacy Policy Enquiry

Platform: mosbit.vip

Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

mosbit aims to acknowledge all privacy-related enquiries within 4 hours and to provide a substantive response within 14 calendar days. For requests that are complex or high in volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.